milbet Privacy Policy

1. Introduction

milbet ("milbet," "we," "us," or "our") operates the online casino and sports betting platform accessible at milbet.run. This Privacy Policy describes how milbet collects, uses, stores, and discloses personal information obtained from users ("you," "Player") who access or use the milbet Platform.

By registering an account or using any part of the milbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of milbet's Terms & Conditions and should be read alongside them.

milbet is committed to compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We take our obligations as a personal information controller seriously and implement appropriate safeguards to protect your data at all times.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register a milbet account, complete identity verification, make a deposit or withdrawal, or contact our support team, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number.
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history on the milbet Platform.
• Verification Documents: Copies of government-issued photo ID (e.g., PhilSys ID, passport, driver's license), proof of address, and proof of payment method ownership submitted during KYC verification.
• Communications Data: Records of your correspondence with milbet support, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access the milbet Platform, we automatically collect certain technical and usage data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the milbet Platform.
• Location Data: General geographic location derived from your IP address, used to verify jurisdictional eligibility.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

3. How milbet Uses Your Personal Data

milbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your milbet account, including processing deposits, withdrawals, and bet settlements.
• Identity Verification (KYC): To verify your identity, age (21+), and eligibility to use the milbet Platform in compliance with applicable regulations.
• Transaction Processing: To process payments via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate financial records in Philippine Peso.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance via live chat and email.
• Responsible Gaming: To monitor gaming behavior, enforce deposit and loss limits, process self-exclusion requests, and identify players who may be at risk of problem gambling.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the milbet Platform.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements, including anti-money laundering (AML) obligations and data retention requirements.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the milbet Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

milbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to perform our obligations under the milbet Terms & Conditions, including account management, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML obligations and regulatory reporting requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

milbet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to assist with identity verification and fraud prevention.
• Technology Service Providers: Cloud hosting, data storage, analytics, and customer support platform providers who process data on milbet's behalf under data processing agreements.
• Game Content Providers: Third-party game studios and live dealer operators whose games are available on the milbet Platform, to the extent necessary for game operation and dispute resolution.
• Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies where disclosure is required by law, court order, or regulatory directive.

All third-party service providers engaged by milbet are required to implement appropriate data protection measures and are prohibited from using your personal data for any purpose other than providing services to milbet.

6. Cookies and Tracking Technologies

milbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit milbet.run. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the milbet Platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the milbet Platform.

7. Data Retention

milbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping requirements.
• KYC verification documents are retained for the period required by applicable regulations, typically five (5) years from the date of verification.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for three (3) years following account closure.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, milbet will securely delete or anonymize the data.

8. Data Security

milbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the milbet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the milbet Platform.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While milbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your milbet account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by milbet:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data milbet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to milbet's legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact milbet's Data Protection Officer at [email protected]. milbet will respond to all data rights requests within thirty (30) days of receipt.

10. Children's Privacy

The milbet Platform is strictly intended for users aged 21 years and older. milbet does not knowingly collect personal data from individuals under the age of 21. If milbet becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the payment source.

If you believe that a minor has registered a milbet account, please contact us immediately at [email protected] so that we can take appropriate action.

11. Third-Party Links

The milbet Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the milbet Platform. milbet is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

milbet reserves the right to update or modify this Privacy Policy at any time. When material changes are made, milbet will notify registered users via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the milbet Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and close your account.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or milbet's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the milbet Platform
• Support Hours: Philippine Standard Time (PST)

milbet aims to acknowledge all privacy-related inquiries within 5 Philippine Standard Time business days and to resolve them within 30 days.